Returns & Refunds Policy

Last Updated: December 10, 2025

Important Notice

Lion-cares.com is an informational review website. We do not sell LION Care products directly. Returns and refunds are handled by the official LION Care seller at lioncare.shop.

60-Day Money-Back Guarantee

LION Care products come with a 60-day money-back guarantee provided by the seller. This means you can try the device for 60 days, and if you're not satisfied, request a full refund.

Guarantee Terms

• Time period: 60 days from the date you receive the device (not purchase date)
• No questions asked: You don't need to provide a detailed reason for return
• Full refund: Complete purchase price refunded to original payment method
• Condition: Device should be in reasonable condition with minimal wear

How to Request a Return

To initiate a return and refund:

1. Contact customer support: Email lioncare17@gmail.com with your order number
2. State your request: Simply request a refund under the 60-day guarantee
3. Receive instructions: You'll get return shipping instructions within 24-48 hours
4. Ship device back: Package securely and ship using provided instructions
5. Refund processed: Once device is received, refund typically processed in 5-7 business days

Return Shipping

Return shipping may be covered by the seller—confirm current policy when you request your return. You're responsible for properly packaging the device to prevent damage during return shipping.

Refund Timeline

After the seller receives your returned device:

• Refund processed within 5-7 business days
• Funds return to your original payment method
• Bank processing may take additional 3-5 business days
• Total timeline: Typically 7-14 business days from device receipt to funds in account

What's NOT Covered

The money-back guarantee typically does not cover:

• Devices damaged through misuse or abuse
• Devices with missing components or accessories
• Returns after the 60-day window
• Devices purchased from unauthorized sellers

Bundle Purchases

If you purchased a multi-unit bundle:

• The guarantee applies to each device individually
• You can return all devices or only some
• Refund is prorated based on units returned
• Same 60-day window applies from receipt date

Warranty vs. Money-Back Guarantee

These are separate:

Money-back guarantee (60 days): Return for any reason, get full refund

Warranty (typically 1-2 years): Covers manufacturing defects after the 60-day window

Damaged or Defective on Arrival

If your device arrives damaged or defective:

• Contact customer support immediately with photos
• Replacement or refund processed quickly
• Return shipping covered by seller
• This falls outside the standard return process

Questions or Issues

For any return or refund questions:

Email: lioncare17@gmail.com
Response time: Within 24 hours typically
Include: Your order number and specific question

Our Role

As a review website, we can provide information about the return policy but cannot process returns ourselves. All return requests must go directly to the official LION Care seller.

Satisfaction Commitment

The 60-day guarantee exists because the seller is confident in LION Care's effectiveness. With a 94.7% customer satisfaction rate, only about 5.3% of customers request returns—but the option is there if you need it.